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NHS to trial artificial intelligence app in place of 111 helpline

Starting at the end of January, for the next six months more than 1.2m residents of north central London, including the boroughs of Camden, Islington, Enfield and Barnet, will have access to an app that will perform triage for urgent but non-life-threatening conditions.


Instead of calling a human and describing their ailments over the phone, users will type in their symptoms and the app will decide how urgent their medical needs are. After each text, the app, run by a London-based start-up called Babylon, responds with further questions to get more details of the problem, each time consulting a database of every symptom and illness in the world.

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